WHAT SHIPPING METHODS ARE AVAILABLE?We offer multiple shipping options depending on your location.
For Express Shipping, we've partnered with DHL/UPS/EMS Shipping so that your order arrives quickly!
For Sea Shipping, we will ship it to your nearest sea port, so that your order arrives economically!
We also offer store pick up shipping, it can ship to your forwarder's warehouse in China
To find out which options are available to you, simply add the items you would like to your shopping cart - and begin the checkout process. After you enter your address, you will see all available shipping options and the cost for each.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?The below are our partnered logistics companies and estimated timeframes. Time in transit varies depending on where you're located.
DHL: 3-6 business days
UPS: 3-6 business days
EMS: 7-10 business days
China Post:10-30 business days
Sea Shipping: 20-40 business days
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?When items are shipped out, we will send you a notification email.
Alternatively you can check the status of your order under My Account > My Orders.
CAN I SHIP TO PO BOXES AND APO/FPO ADDRESSES?Our shipping partners are unable to ship to APO/FPO military addresses. So please provide a street address for your order.
WHAT ABOUT VAT AND OTHER TAXES?International orders are marked as magic supplies. VAT may still apply in many countries, so be sure to check your local importation regulations.
For example, orders shipped to the U.K. are subject to a Value Added Tax, which is out of our control. Every order is marked with the actual dollar value. For legal reasons, values cannot be substituted. You are responsible for paying any taxes and fees charged when your order is imported.
WHAT PAYMENT METHODS ARE ACCEPTED?We accept PayPal,Western Union and Wire Transfers.
Please note: Customers are responsible for all local handling fees and Intermediary bank handling fees. Therefore, customers should confirm the total payment amount with their local bank.
IS BUYING ON-LINE SAFE?If you do not receive your order or one of the products is significantly different from its description, you will be covered by the PayPal Buyer Protection, which includes the price of the item plus the shipping fees. Please contact our customer service as soon as you realize there might have been something wrong with your order.
HOW TO COMPLETE PAYMENT BY WESTERN UNION?Go to your local Western Union branch, or go to their website (www.westernunion.com) After successfully transferring the funds, please send the payment details by email to us, Should include Reference no.(MCTN)/Amount of money/Sender's First Name/Sender's Last Name/Country
HOW TO COMPLETE PAYMENT BY WESTERN UNION?Bank transfers - also referred to as wire transfers - are simply the direct transfer of funds from one bank account into another. After you finish the transfer, it's better send the bank receipt to us, so we could arrange your order early.
Please include the following memo/message to receiver when making a payment: [Buyer Name] [Invoice/Contract Number]
Orders and Returns
WHAT IS YOUR RETURN POLICY?Due to the nature of our business we accept no returns and there are no exchanges on personal products. Most products include a manufacturer’s warranty. Please take the time to fill this out and send it in.
We strictly enforce this for our customers’ health and safety. We guarantee that the product you are ordering has never left the store and we check each toy with batteries before it is shipped to ensure that it works.