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FAQs

Order  Question
 
What's The Minimum Order?
Our minimum order amount is 200 USD, Mixed order is acceptable.
 
Do You Accept Sample Order?
Yes, but the price will be 10% higher than the wholesale price.
 
How Can I Place A Large / Bulk Order? 
Please contact with us for more favorable price. 
 
Could I Have A Discount For My Order?
Yes, we have different discount for each amount, please click here(DISCOUNT COUPON) to get the discount coupon. To use the Discount Coupon, enter the Redemption Code during checkout.
 
What is your best selling toy?
In the wacky world of sex toys, best seller does not always equate to best and what works for some may not work for you. That said, we sell a whole ton of lube, condoms, and silver bullets.
 
Are There Any Other Extra Charges?
No other charges.
 
Could I Mixed The Color For Each Item?
Normally we provide assorted color if the item has multiple colors.
 
Do You Offer Drop Shipping Service?
Yes we do. we could deliver you order to your customer direct. Drop-shipping Site: www.vipleasure.net
 
Why does it look like my toy has been opened?
Because it has been opened. If a toy take batteries, we put some in to make sure it works before sending it to you. There is nothing worse than finding your new sex toy doesn’t work.
 
 
Do you have everything in the store that you have online?
Yes, We have own warehouse for our store. We try to keep the website updated when something is out of stock, and we usually get items back in within a couple days. 
 

 

SHIPPING
 
1. Which countries do you ship to?
We ship items to worldwide.
 
2. How long will it take before I receive my order?
The below are our partnered logistics companies and estimated timeframes. Time in transit varies depending on where you're located.
DHL: 3-6 business days
UPS: 3-6 business days
EMS: 7-10 business days
China Post:10-30 business days
Sea Shipping: The Shipping Time is 30-60 Work Days
   
3.How do I know if my order has been shipped?
 
When items are shipped out, we will send you a notification email. Alternatively you can check the status of your order under My Account > My Orders.
 
4.If my order detained by customs, who is responsible for clearance?
 
If the items are detained by Customs after the shipment has left China, the buyer is responsible for clearance of the detained items.
 
PAYMENT
 
1. What's the payment you accept
We accept PayPal,Western Union and Wire Transfers.
Please note: Customers are responsible for all local handling fees and Intermediary bank handling fees. Therefore, customers should confirm the total payment amount with their local bank.
 
2. How to complete payment by Western Union
Go to your local Western Union branch, or go to their website (www.westernunion.com)
After successfully transferring the funds, please send the payment details by email to us, Should include Reference no.(MCTN)/Amount of money/Sender's First Name/Sender's Last Name/Country

 

Return Policy 
 
Due to the nature of our business we accept no returns and there are no exchanges on personal products. Most products include a manufacturer’s warranty. Please take the time to fill this out and send it in.
We strictly enforce this for our customers’ health and safety. We guarantee that the product you are ordering has never left the store and we check each toy with batteries before it is shipped to ensure that it works.
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